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Frequently Asked Questions

Last updated: July 18, 2026

Customer Service

[{"question":"What payment methods do you accept?","answer":"We accept a variety of payment methods including Cash on Delivery (COD), Visa, Mastercard, American Express, UnionPay, local bank transfers via HBL, mobile wallets like JazzCash and EasyPaisa, and PayPal."},{"question":"How long does shipping and delivery take?","answer":"Standard shipping takes 3-5 business days. Express shipping options are available at checkout and take 1-2 business days depending on the carrier and destination."},{"question":"How do I track my order?","answer":"You can visit the \"Track Your Order\" page from the footer, enter your Order ID or Shipment Tracking Number, and view the live fulfillment status and milestones."},{"question":"Can I return a product?","answer":"Yes, we offer a hassle-free return policy. You can return most products within 14 days of delivery if they are in their original condition and packaging. Please review our Return & Refund Policy for detailed instructions."},{"question":"Why did my order arrive in separate packages?","answer":"Since our platform hosts multiple independent vendors, if you buy products from different sellers, each vendor ships their items separately. This results in multiple parcels, but you only pay the delivery fee calculated at checkout."}]

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