1. Return Window
We offer a 14-day return window for most items purchased on our marketplace. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have any security tags or labels intact. Several types of goods are exempt from being returned, such as perishable items, personal care products, and downloadable software.
3. Refund Processing
Once your return is received and inspected by the seller, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card, wallet account, or original method of payment, within 7 to 10 business days.
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of a seller error (e.g. you received an incorrect or defective item). Shipping costs are non-refundable.